Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a framework created to bring uniformity to the process of selecting, planning, delivering, maintaining, and managing the complete lifecycle of IT services in a business setting. Its objective is to enhance efficiency and ensure consistent service delivery. By adopting the ITIL framework, IT administrators can transform into valuable business service partners instead of solely serving as backend support. ITIL principles and recommended approaches help align the actions and expenditures of the IT department with the evolving needs and direction of the business as it grows or undergoes changes.