Configuration Management

Configuration management (CM) involves the meticulous documentation and continuous updating of data that describes the hardware and software of an organization. This data typically includes the versions and updates of the installed software packages, as well as the network addresses and locations of hardware devices. Dedicated configuration management software can be used for this purpose. Whenever a system requires a software or hardware upgrade, a technician can access the configuration management program and database to review the current setup. This helps the technician to make better-informed decisions about the upgrade needed.